Return and Replacement Policy

At Nuelle, we are committed to delivering quality products and a seamless shopping experience. Each item undergoes strict quality control before shipping. In the rare event that you receive an incorrect or defective item, or need a size exchange for bras, we’re here to assist you.

  1. Eligibility for Returns & Exchanges

Accepted Returns and Exchanges

    • Defective or Incorrect Items:
      If you received the wrong item or one that is damaged/defective, you may request a replacement within 7 days of delivery.Once verified, we will process the replacement at no additional cost.
    • Bra Size Exchanges:
      Bras may be exchanged once for a different size only within 7 days of delivery. To be eligible, the item must be:

      • Unused, unworn, and unwashed
      • With original tags and packaging intact
      • Accompanied by a valid order confirmation
      • Purchased directly from nuelle.com.ph

Non-Returnable Items

    • Panty – Final sale due to hygiene considerations
    • Items marked as Final Sale on our website
    • Change of Mind – We do not accept returns or exchanges due to personal preference
  1. How to Request a Return or Exchange

For Size Exchanges (Bras Only):

    1. Email we****@********om.ph with subject line:
        REQUEST RETURN [Your Order Number]
    2. Include the following in your message:
      • Reason for return
      • Order confirmation receipt
    3. Await approval and return instructions via email
    4. Repack the item in its original Nuelle box and pouch, including:
      • Printed order confirmation
      • Printed return approval email
    5. Send the parcel via a secure courier of your choice
        Note: Return shipping costs for size exchanges are the responsibility of the customer

For Faulty or Incorrect Items:

    1. Email we****@********om.ph with subject line:
        FAULTY/WRONG GOODS [Your Order Number]
    2. Include:
      • Description of the issue
      • Clear photos showing the defect
      • Proof of purchase
    3. Our customer care team will review your request and respond within a reasonable timeframe
    4. Once your request is approved, we will email you step-by-step return instructions. Both the return and replacement will be processed free of charge.
      • If a replacement is not available, we will offer a suitable alternative or resolution
  1. Conditions for a Valid Return

To qualify for a return or exchange:

    • Item must be purchased from nuelle.com.ph
    • Item must be in original condition (unused, unwashed, undamaged)
    • Tags and packaging must be fully intact
    • Proof of purchase (email receipt) is required
  1. Packing and Shipping Guidelines

To ensure a smooth process:

    • Repack the item securely in its original Nuelle packaging
    • Use a trusted courier service for returns (if applicable)
    • Make sure to seal the parcel properly to avoid loss or damage in transit
    • Include all necessary documents as instructed (e.g. printed approval and receipt)

Need Help?

If you're unsure about your return eligibility or need assistance, please reach out to our customer care team at we****@********om.ph. We're happy to help.