Terms and Conditions

Welcome to Nuelle!
 A brand built to provide you with quality innerwear—delivered straight to your doorstep, so you can shop comfortably without the hassle of going out.

At Nuelle, we believe that reliable, secure, and on-time delivery is part of the experience. It’s how we help you feel the difference of #AWholeNuelleWorld.

By using our website and its related services and products, (collectively, the "Website"), you agree to be bound by these terms and conditions of use ("Terms and Conditions"). You also accept the Terms and Conditions when you create an account, sign in as a guest, or log in to the Website. Nuelle may make changes to the Website and the Terms and Conditions and render them effective immediately upon posting in the Website without prior notice.

  1. DEFINITION OF TERMS


Any reference in these Terms and Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. Whenever the words “include”, “includes” or “including” are used, they will be deemed to be followed by the words “without limitation”. Unless expressly indicated otherwise, all references to a number of days mean calendar days, and the words “month” or “monthly”, or any references to a number of months, means calendar months. Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms and Conditions.


Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Conditions.

  • “Account” means the Customer’s online account created once the registration procedure described in these Terms and Conditions has been completed.
  • “Business Day” means a day (excluding Saturdays and Sundays) on which banks generally are open for business in Philippines.
  • “Customer” means an authorized user of the Online Store, who must be an individual over the age of 18 and who possess a valid credit or debit card issued by a bank deemed acceptable by Nuelle.
  • “Intellectual Property” means all copyright, patents, utility innovations, trademarks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.
  • “Listing Price” means the price of Products for sale to Customers, as stated on the website.
  • “Online Store” refers to the website operated and owned by Nuelle of which the Customer is an authorized user, and through which he or she may place Orders.
  • “Order” refers the Customer’s order for Products he/she wishes to purchase through the Online Store, which has been placed in accordance with the procedures specified in these Terms and Conditions.
  • “Order Form” shall refer to the form which the Customer must complete in order to place an Order for Products through the Online Store.
  • “Password” refers to the valid password that a Customer who has registered an account with Nuelle may use in conjunction with the Username to access the Online Store.
  • “Personal Data” means data, whether true or not, that can be used to identify, contact or locate the Customer. Personal Data includes the Customer’s name, e-mail address, billing address, shipping address, phone number and credit card information.
  • “Product” means a product (including any installment of the product or any parts thereof) available for sale to Customers through the Online Store.
  • “Nuelle” shall refer to CUMBRE ENTERPRISES CORPORATION., a company incorporated pursuant to the laws of Philippines, with SEC registration number 2025010184266-36 and principal office at Block 2 Lot 10 A. Luna St., Rizal Technopark, San Juan, Taytay, Rizal.
  • “Trademarks” means the trademarks, service marks, trade names and logos belonging to Nuelle and used and displayed on the Online Store.
  • “Username” refers to the unique login identification name or code which identifies a Customer who has an account with Nuelle.

 

  1. USE OF THE ONLINE STORE


Registration for the Online Store:

The Customer may register an Account with the Online Store by supplying Nuelle with his or her name, address, postal code, email address, and such other personal information as may be required by the Online registration form. The Customer shall be responsible for the accuracy of all information which he/she provides Nuelle and hereby agrees to indemnify and hold Nuelle free and harmless against any claim or liability for the unauthorized or illegal disclosure or use of such personal information made by Customer. The Customer will also be required to provide a Username and a corresponding Password, which information will be necessary for accessing his/her Account. The Customer must keep the password confidential and immediately notify Nuelle of any unauthorized use or access of his/her Account, Password, email address, or any other breach of security known to him/her. Use of the Online Store shall not be restricted to only Customers who have registered Accounts. Customers may place Orders and purchase Products through the Online Store as “guest shoppers”, provided they supply their name, address, postal code, email address, and such other personal information as may be required by the Order Form.
Valid E-mail required for registration: The Customer must be registered with a valid personal email address that is accessed by him regularly. Nuelle reserves the right to terminate without notice any Accounts which have been registered with erroneous, false or non-existent e-mail addresses and other information, and to require the Customer to validate Accounts as a required step for the registration process.

Security of personal information:

The Customer is responsible for maintaining the confidentiality of his or her Account, Password, and other personal information, and Nuelle shall not be held liable and/or responsible in any manner for any breach of security or unauthorized access or use of the Customer’s Account resulting from the Customer’s failure to maintain the confidentiality of such information.

Access of the Online Store:

Nuelle is entitled to treat any use or access of the Online Store under a Customer’s Account as being made by the Customer himself and no other person, and that likewise any information, data or communications referable to the Customer’s Account shall be deemed to have been supplied by the Customer himself and no other person. Nuelle shall likewise be fully indemnified by the Customer against any claim, action, liability and/or for all losses attributable to any use of the Online Store referable to said Customer’s Username and Password.

Placing Orders and Making Online Payments:

Customers may place Orders by clicking the “Add to Bag” button while viewing a Product’s web page. Customers will then be directed to a web page summarizing all the Products ordered by Customers ready for checkout. After Customers click the “Checkout” button, they will be asked to log in to their Account, or click the “Sign in as guest” button should they not be registered. Thereafter, Customer will be directed to the Order Form where they must supply the details required and click the “Proceed” button. Customers will then be given the opportunity to review the details of their Order and enter any promotional codes they may have. Thereafter, Customers may click the “Place Order” button.
After placing their Orders, Customers will be directed to Nuelle’s Payment Options page, where they will select their payment methods. Thereafter, they must supply all the necessary details required in the Payment Form, and click the “Pay Now” button. Customers will then be directed to a web page informing them if their online payment was successful.
After placing their Orders and making their online payments in accordance with the procedure described above, Customers will receive order confirmation emails verifying that Nuelle has received their Orders for review and processing. Thereafter, Customers will likewise receive shipping confirmation emails from Nuelle informing them that their Orders have been shipped.
Nuelle may, from time to time, and without giving any reason or prior notice, modify the procedure to be used for placing Orders through the Online Store. Nuelle shall not be bound to accept or process any Orders placed in a manner other than that specified herein or on the Online Store. The Customer shall be responsible for ensuring the accuracy of the Order and all the information supplied therewith.

Cancellation of Orders:

Orders may only be cancelled if:

  •           A duplicate order was placed
  •           Payment failed
  •           Incorrect information was entered at checkout

 

Cancellations due to change of mind are not allowed.


Prohibited actions:

The Customer shall not in any way use or submit anything through the Online Store in a manner which:

  • is in breach of any law, statute, regulation or by-law of any applicable jurisdiction;
  • is fraudulent, criminal or unlawful;
  • is inaccurate or out-of-date;
  • may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
  • impersonates any other person or body or misrepresents a relationship with any person or body;
  • may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of Nuelle or any third party;
  • is contrary to any specific rule or requirement under these Terms and Conditions or otherwise found on the Online Store; or
  • involves the delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

 

Modification of the Online Store:

Nuelle may, from time to time, and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Online Store or any product or service provided through the same, without liability for doing so.

Rights of Nuelle:

Nuelle reserves the right, but not the obligation to:

  • monitor, screen or otherwise control any activity, content or material on the Online Store, and, in its sole and absolute discretion, investigate any violation of these Terms and Conditions and take any corresponding action it deems appropriate to protect its interests as well as those of its Customers and the public in general;
  • refuse, prevent, or restrict access of any Customer to the Online Store for any reason at its absolute discretion;
  • report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities, and to cooperate with such authorities and provide relevant information as may be required therefore;
  • request any information and data from the Customer in connection with the use of the Online Store at any time; and
  • deny, restrict, suspend or revoke service to any Customer who refuses to supply the information and/or data requested under the previous item, or where Nuelle has reasonable ground to believe that inaccurate, misleading or fraudulent information and/or data has been provided by the Customer.

 

  1. PURCHASE OF PRODUCTS


Compliance with rules and guidelines: The Customer agrees to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Products through the Online Store, as well as any amendments to the aforementioned, issued by Nuelle from time to time. Nuelle reserves the right to revise these guidelines, notices, operating rules and policies and instructions at any time at its sole and absolute discretion. The Customer is deemed to be aware of and bound by any changes to the foregoing upon their posting on the Online Store or upon such other method of notification as determined by Nuelle.

Product descriptions:

Nuelle makes no warranty that the descriptions of the Products found on the Online Store are absolutely accurate, current, or free from error. Pictures and images on this Website are for illustration purposes only. No qualities or characteristics of the products depicted herein could be inferred from the relevant pictures. In the event that the Product received by the Customer is of a fundamentally different nature from the Product ordered as described on the Online Store, the provisions of these Terms and Conditions under clause 6 on “Return and Replacement of Products” shall apply.

Prices of Products:

 The prices of the Products payable by a Customer shall be the Listing Price at the time the Order was placed. All Listing Prices are subject to all applicable national and/or local governmental taxes and duties where the Orders are deemed placed and where they are delivered, as the case may be, unless otherwise stated. Nuelle reserves the right to amend the Listing Prices at any time without giving any reason or prior notice and such amendments to the Listing Prices shall be effective and binding on Customers immediately upon posting in this Website.

No representations or warranties:

Any risk of misunderstanding, error, damage, expense or losses resulting from the use of the Online Store shall be borne by the Customer, and Nuelle shall not be liable therefor. All data and/or information contained in the Online Store are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory are given in connection with the Online Store. To the extent allowed under Philippine law, no condition is made or to be implied nor is it warranted, expressly or impliedly, that:

  • the life or wear of the Products or that they will be suitable for any particular purpose or use under any specific conditions;
  • the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained on the Online Store;
  • the Online Store or the Products will be available and provided in an uninterrupted manner, secure or free from errors or omissions, or that any identified defect will be corrected;
  • the Online Store is free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros;
  • that any transmission of information by or to the Customer through the Online Store will not be accessed by unauthorized third parties, nor be free from interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.

 

Exclusion of liability:

Nuelle shall not be liable for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

  • any access, use and/or inability to use the Online Store;
  • reliance on any data or information supplied by the Customer through the Online Store;
  • any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and
  • any use of or access to any other website or webpage linked from the Online Store.

 

Extinguishment of actions:

Any actions arising from the breach of any warranty or representation, or any right to damages, whether express or implied, shall be extinguished if an action is not brought against Nuelle within thirty (30) days from the date of actual delivery, or from the scheduled delivery of the Product, whichever comes earlier.

Limitations on Quantity:

Products available for purchase from Nuelle are intended for non-commercial use, and purchase of any merchandise for resale purposes is prohibited. Nuelle reserves the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. Nuelle will notify Customer if such limits are applied. Nuelle reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them.

Rules for Promotions:

Any sweepstakes, contests, raffles, or other promotions (collectively, "Promotions") made available through the Website may be governed by rules that are separate from these Terms & Conditions. If Customer participates in any Promotions, the applicable rules as well as Nuelle’s Privacy Policy shall govern. If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply.
4. DELIVERY OF PRODUCTS

 

Delivery Fees:

 Enjoy nationwide service with complimentary shipping on orders P2,500 and above. For orders below P2,000, a flat delivery fee of P95 applies. 

Nuelle accepts orders 24/7. We process these orders in-house Mondays to Saturdays from 8am to 5pm, excluding holidays. Our standard delivery lead times are 2-3 days within Metro Manila and 3-5 days outside Metro Manila. 

For urgent needs, same-day delivery is available within Metro Manila. Customers may arrange their own courier for warehouse pick up. Please note that same-day deliveries are not eligible for free shipping. 

Should you need further assistance, our team will be happy to help.


Delivery Address:

Delivery of the Products ordered shall be made to the address supplied by the Customer in the Order Form. Nuelle will not be held responsible for Orders lost or delayed due to inaccurate and/or incomplete delivery details provided by the Customer. Nuelle may charge Customer for the additional delivery charges it may incur for re-delivery of the Products due to such inaccurate and/or incomplete delivery details.

Delivery and packing charges:

Delivery and packing charges by Nuelle shall be those specified on the Online Store and set out in the Order at the time such Order was placed.

Projected delivery dates:

The Customer acknowledges that delivery of the Products is subject to their availability. Nuelle will make every reasonable effort to deliver the Product to the Customer within the projected delivery date stated on the relevant page on the Online Store. However, the Customer acknowledges that all delivery timeframes given are estimates only and delays may take place. Nuelle shall not be responsible for unreasonable delays or failure to deliver the Products due to causes beyond its control.

 

Shipping fees:

All original shipping and handling fees are non-refundable. 

After you’ve submitted a return or exchange request to we****@********om.ph, we will provide you with the return address to ship the order back to. You are responsible for paying for the return shipping costs.

5. PAYMENT

Nuelle wants to complete your whole-nuelle world experience by giving you flexible payment options like Credit Cards, Debit Cards, E-Wallets and QR Codes.


The Customer may pay for the Product, together with all taxes, duties, packing and delivery charges using any of the payment methods prescribed by Nuelle and indicated on the appropriate pages of the Online Store from time to time. Nuelle reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice or giving any reason.

  1. RETURN AND REPLACEMENT OF PRODUCTS


Nuelle wants you to feel confident in every order that’s why all items are carefully inspected before shipping. In the unlikely event that you receive a wrong or damaged item, please email us at we****@********om.ph within 7 days of receiving your order.

 

We’ll make it right by sending a replacement at no extra cost. All shipping fees for incorrect or damaged items will be covered by us.

 

Please review our policy before purchasing.


Return and Replacement Policy:

 

  •           Panties are final sale and cannot be returned or exchanged for hygiene reasons.
  •           Bras may be exchanged for size only, one time per order, within 7 days of delivery.
  •           Items must be unworn, unwashed, with tags and hygiene seal intact
  •           Must include the original packaging and receipt
  •           Change of mind is not accepted as a reason for return, exchange, or cancellation.

    Our Replacement-First Approach:

 

To ensure your satisfaction, we offer replacements and size exchanges for eligible items.

We do not offer refunds, but we are committed to helping you receive the correct item and fit.

 

If the return is due to customer error (e.g. ordering the wrong size), the return shipping cost will be deducted or charged accordingly.

 

How to start a Return or Exchange:

 

To initiate a return, you must submit your request to we****@********om.ph via email with the subject line “Return and [your order number].

 

In your email, please clearly identify the following:

 

  • Order number;
  • Reason for the return;
  • Whether you are requesting a size exchange or reporting a damaged /wrong item; and
  • Your return address (if you are requesting an exchange).
     

Once approved, we will provide you with return instructions.

Please note that we are not responsible for items lost or damaged in transit, so we recommend using a trackable shipping method.

 

Returns are reviewed and processed within 7–15 business days from the date we receive your item(s).

You will receive an email notification once your request has been reviewed and approved.

 

If approved, a refund for the original amount of your purchase (excluding shipping costs) will be credited back to your original method of payment. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of 7-14 days for the refund to process and post to your bank or credit card statement.

Need Help?

 

If you’re unsure about your size, feel free to check out our Find Your Fit or Size Guide section.

You may also contact us—our team is happy to assist you.

  1. RISK AND PROPERTY OF THE GOODS


Risk of damage or loss:

The risk of damage to, loss, or deterioration of the Products shall pass to the Customer at the time of delivery, or at the time Nuelle or its delivery partner has tendered delivery of the Products if the Customer wrongfully fails or refuses to accept delivery of the said Products.

Indemnification:

The Customer shall indemnify Nuelle and all of its respective officers, employees, directors, agents and contractors against all loss, damages, costs, expenses and legal fees incurred by Nuelle in connection with the assertion and enforcement of Nuelle's rights under this condition.
8. LIMITATION OF LIABILITY


Sole Remedies of the Customer:

The remedies set out under clause 6 are the Customer’s sole and exclusive remedies for non-conformity of or defects in the Products.

Maximum Liability:

Notwithstanding any other provision of these Terms and Conditions, Nuelle’s maximum cumulative liability to the Customer or to any other party arising out of or relating to the sale of Products through the Online Store, shall not exceed the sums actually paid by the Customer for the Products purchased thereby.
9. INTELLECTUAL PROPERTY


The Intellectual Property in and to the Online Store and the materials found thereon are owned, licensed to or controlled by Nuelle and its licensors or service providers. Unless the prior written authorization of Nuelle or the appropriate copyright or trademark owners has been obtained, no part or parts of the Online Store, the Website or the materials found thereon may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment. Neither shall the Customer remove or alter the trademarks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, symbols or legends affixed to any Products without the aforementioned prior written authorization of Nuelle or the appropriate copyright or trademark owners. Nothing in the Online Store, the Website and in these Terms and Conditions shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any materials or trademarks displayed on the Online Store or Website, without the prior written authorization of Nuelle or the appropriate copyright or trademark owners. Nuelle reserves the right to enforce its Intellectual Property Rights and those of its licensors or service providers to the fullest extent of the law.
10. FORCE MAJEURE


Nuelle shall not be liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms and Conditions or any part thereof, or for any inaccuracy, unreliability or unsuitability of the Online Store's or Website’s contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond Nuelle’s reasonable control.

11. WAIVERS


Nuelle’s failure to enforce these Terms and Conditions shall not constitute a waiver of these terms or of any continuing or succeeding breach of such provision, or a waiver of such provision, or a waiver of any right under these Terms and Conditions, and such failure shall not affect the right of Nuelle to later on enforce the same.
12. SEVERABILITY


If at any time any provision of these Terms and Conditions shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired thereby, and shall continue in force and continue to be binding.
13. GOVERNING LAW


These Terms and Conditions shall be governed by, and construed in accordance with the laws of Philippines. Any legal action arising from these Terms and Conditions initiated by a party shall be brought exclusively in the proper courts of Taytay, Rizal and the prevailing party shall be entitled to reasonable attorney’s fees.
14. AMENDMENTS


Nuelle reserves the right to amend these Terms and Conditions at any time by posting said amendments on the Online Store or by using such other method of notification as it may determine. Customers who make purchases of Nuelle Products through the Online Store must read and agree to the latest Terms and Conditions in force at the time their Orders are placed and shall be bound thereby. Customers who successfully place Orders in this manner are deemed to have accepted the Terms and Conditions in force at the time the Orders are placed.
15. ENTIRE AGREEMENT


These Terms and Conditions of Sale shall constitute the entire agreement between Nuelle and the Customer relating to the subject matter hereof, and supersedes and replaces in full all prior understandings, communications and agreements whatsoever with respect to the subject matter hereof.
16. GENERAL PROVISIONS


Cumulative rights and remedies:

Unless otherwise provided under these Terms and Conditions, Nuelle’s rights and remedies under these Terms and Conditions are cumulative and are without prejudice and in addition to any rights or remedies Nuelle may have in law or in equity. Further, no exercise by Nuelle of any one right or remedy under these Terms and Conditions, or at law or in equity, shall operate so as to hinder or prevent its exercise of any other such right or remedy under these Terms and Conditions, or at law;


Correction of errors:

 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on Nuelle’s part shall be subject to correction without any liability on its part.


Currency:

Money references under these Terms and Conditions shall be in Philippines Pesos when delivery is to be made in the Philippines.

 

Subcontracting and delegation:

Nuelle reserves the right to delegate or subcontract the performance of any of its functions in connection with the performance of its obligations under these Terms and Conditions and reserves the right to use any service providers, subcontractors and/or agents on such terms as Nuelle deems appropriate.


Disclaimer:

Nuelle cannot and does not represent or warrant that the Website will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements. The website and all information, content, materials, products, services, and user content included on or otherwise made available to you through the Website are provided by Nuelle on an "as is," "as available" basis, without representations or warranties of any kind. Nuelle makes no representations or warranties of any kind, express or implied, as to the operation of the Website, the accuracy or completeness of the Website contents, or that emails sent from Nuelle are free of malware or other harmful components. You expressly agree that your use of the Website is at your sole risk. Nuelle will not be liable for any damages of any kind arising from the use of the Website or the site contents including, without limitation, direct, indirect, consequential, punitive, and consequential damages, unless otherwise specified in writing. To the full extent permitted by applicable law, Nuelle disclaims any and all representations and warranties with respect to the Website and the Website contents, whether express or implied, including, without limitation, warranties of title, merchantability, and fitness for a particular purpose or use.

The views and opinions expressed by users of this Website are solely those of the original authors and other contributors. These views and opinions do not necessarily represent those of Nuelle, nor its staff, and/or any/all contributors to this Website. Nuelle is not responsible for the accuracy of any of the information supplied by the users.